Communication started off ok when I questioned the delivery of our spyder ride on. It’s being sold as a licensed product - this is very very doubtful. Only the car has Audi markings on it. The instructions are in terrible translated English and do not make sense. The stickers on the door peel off after a day. Within a day the sound on the car stopped working. Since then I’ve been contacting on a daily basis and getting either no reply or very poor replies- not answering my questions. I’ve askes for a full refund because I am so unhappy with the faulty car and the poor customer service. This hasn’t been acknowledged and I’ve been told to return the car I must pay! The phone is also never answered so you can’t communicate other than email. I will be reporting to PayPal and to trading standards. Save yourself hassle and don’t buy from this site